PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE AND/OR SERVICE.
1.2 The term 'STYLECT' or 'us' or ‘our’ or 'we' refers to the owner of the website - STYLECT PTY LTD - whose Australian Business Number (ABN) is 77 167 674 679 and registered business address is 23B Cassels Road, Brunswick VIC 3056.
1.3 The service refers to style and interior decorating advice provided by STYLECT to its customers, and may also include the provision of gift vouchers for the service.
1.4 The term 'you' refers to the user or viewer of our website and/or of our service.
1.5 Customer Service Contact
1.6 The content of the pages of this website is for your general information and use only. It is subject to change without notice.
1.7 This website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the other website(s). We have no responsibility for the content of the linked website(s).
1.8 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. You may not reproduce or use any part of the website without our written permission.
1.9 We reserve the right not to accept or process an order or request if we have not been provided with all the information and materials necessary in our opinion to provide the service to the best of our ability. In this instance, we will send an email to the email address provided during the online ordering process to inform the person of this decision and to see if they can provide further information to make the order or request acceptable to us. If this can be done by mutual agreement we will continue to process the order as per the terms and conditions outlined in this document. If this cannot or is not done to our satisfaction, we will send another email to the person to inform them of this decision and, if payment has been processed, we will organise for payment to be refunded within 30 days, less any administration or other charges made by the person or company’s credit card, debit card, bank or other financial services provider.
2.0 We reserve the right not to accept or process an ‘Ask a question’ order placed through our website if the order asks more than one question; asks for more than one piece of advice; and/or asks about more than one product within one question. In this instance, we will send an email to the email address provided during the online ordering process, to contact the person who made the order and see if it can be refined or modified to one question about one product, or a request for one piece of advice. If this can be done by mutual agreement, we will continue to process the order as per the terms and conditions outlined in this document. If it cannot be or is not refined or modified to one question or a request for one piece of advice, we will organise for payment to be refunded to the person, less any administration or other charges made by the person or company’s credit card, debit card, bank or other financial services provider, if payment has been processed.
2.1 We reserve the right to halt the acceptance of orders and/or requests on our website by making the relevant web pages inaccessible or by posting a statement on those pages saying orders and/or requests are not being accepted.
2.2 The service
2.2.1 We provide style and/or interior decorating advice by accepting orders and requests via the ‘Get started’ section of our website. In order to provide this service to you, you need to complete one of the order or request processes within the ‘Get started’ section of our website, which includes, but is not limited to, answering questions about your requirements, providing your name, phone number and email address, and uploading at least one photo of the room/area that you would like advice on.
2.2.2 Our ‘The Mini’ and ‘The Full’ services each include the opportunity for the customer to email us once via the email@example.com email address with questions about the advice, within 30 days of receiving their order from us. The customer must include their order reference number in the email. We will endeavour to find out answers to the customer’s questions from their stylist and reply via email to them. We reserve the right not to answer questions directly related to the initial advice provided, and to limit the correspondence to one email from the customer to us and one email from us to the customer in response.
2.2.3 Further to clause 2.2.1 above, if you are using the ‘Speak to an expert’ service, you will also need to provide a valid phone number that we can contact you on and you will need to engage with member/s of our team or our agents further, so that we can provide you with our service. This will include speaking to one of our team members on the phone about your requirements so that they can provide advice on whether our service is right for you and how to make the most of it.
2.2.4 We also offer gift vouchers, which can be purchased through our website and redeemed as full payment for the service as listed on each gift voucher. Gift vouchers are valid for 270 days, starting from the day of purchase.
2.2.5 We engage professional stylists and/or interior designers to provide the advice requested and paid for by our customers. These stylists and interior designers provide advice to the best of their knowledge and abilities and apply their training and experience to each order.
2.3 Your obligations and acknowledgements
2.3.1 By placing an ‘Ask a question’, ‘The Mini’ or ‘The Full’ order through our website, or by purchasing a gift voucher through our website, you agree to pay the price of the service or voucher to us.
2.3.2 By placing an ‘Ask a question’ order through our website, you agree to ask only one question or one piece of advice of our service in your order.
2.3.3 By placing an ‘Ask a question’, ‘The Mini’ or ‘The Full’ order through our website you agree to provide us with the information and material requested during the online order process to the best of your ability, including providing clear imagery as specified in the order process for the relevant service.
2.3.4 By placing an order or request through our website, you agree to seek your own access to the internet so that you can receive the service requested, which will require email and website access.
2.3.5 By placing an order or request through our website, you consent to us retaining the details you provide us via the order process for the purposes of us providing the requested and future services of the same or similar nature to you.
2.3.6 By placing an order or request through our website, you consent to being contacted by us via the contact details you provide in the order process for the purposes of us providing the requested service to you if we deem it necessary to contact you.
2.3.7 Your use of any information or materials on this website or of any advice, information or materials provided by our service to you is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, advice or information available through this website or recommended to you through our service meet your specific requirements.
2.3.8 For any information, material/s, photos, imagery or other content that you provide to us, you warrant that you are the owner of the item or items or are duly and properly authorised by the owner to provide the item or items to us for the purposes of our service. You indemnify us fully with respect to any breach of this warranty.
2.4 Limitation of our liability
2.4.1 Whilst we engage professional stylists and interior designers to provide advice to the best of their knowledge and abilities to our customers, we do not guarantee and will not be held responsible for the contents or claims made within this advice.
2.4.2 We do not guarantee that advice provided to you through our service will achieve a specific purpose.
2.4.3 We do not guarantee the accuracy of any pricing, measurements or other information that is provided to you through our service about furniture, homewares or other products. Any information of this nature reflects our research and may be different than what you find.
2.4.4 We do not guarantee the availability of any furniture, homewares or other products that are included in advice provided to you through our service.
2.4.5 We do not guarantee the safety of or related claims about any furniture, homewares or other products that may be included in advice provided to you through our service.
2.4.6 We do not guarantee that the colour of any paint recommended by our service will look the same in application as it does in any on-screen examples that we provide.
2.5 Security and Privacy
2.7 Credit Card information
2.8.1 When you place an order or purchase a gift voucher on our website, the price and any GST will be displayed online for you to see before you confirm the order or purchase.
2.8.2 If you use our ‘Speak to an expert’ service, once you have completed and submitted the online form, we will contact you to discuss your requirements and to advise whether our service is suitable for you and how to use it. It is then up to you as to whether you go ahead and place an order online, which will be subject to the same pricing rules as explained in clause 2.8.1 above.
2.8.3 We reserve the right to revise our prices at any time and to hold special offers and discounts at various times.
2.9 Delivery timeframes
2.9.1 The delivery timeframes specified in the below clauses 2.9.2, 2.9.3, 2.9.4, 2.9.7 and 2.9.8 may be delayed if there are technical or other issues relating to the transmission or receipt of emails or online information to or from STYLECT; and/or if clauses 1.9 or 2.0 are enacted; and/or if there are delays resulting from us contacting you for further information about your order and you providing that information to us.
2.9.2 STYLECT aims to provide a response to each ‘Ask a question’ order within 3 working days, starting from the day after we receive the order. Working days are Monday to Friday (inclusive), and do not include public holidays within Australian states or territories. This applies so long as the provisions of clauses 1.9, 2.0 and 2.9.1. above do not apply.
2.9.3 STYLECT aims to provide a response to each ‘The Mini’ order within 1 week - which in this case means 7 days starting from the day after we receive the order (excluding public holidays within Australian states and territories). This applies so long as the provisions of clauses 1.9, 2.0 and 2.9.1. above do not apply.
2.9.4 STYLECT aims to provide a response to each ‘The Full’ order within 10 days, starting from the day after we receive the order (excluding public holidays within Australian states and territories). This applies so long as the provisions of clauses 1.9, 2.0 and 2.9.1. above do not apply.
2.9.5 If we do not process an order or request within the timeframes specified in these Terms and Conditions the customer shall not be entitled to a refund.
2.9.6 If we do not process an ‘Ask a question’, ‘The Mini’ or ‘The Full’ order within the timeframe specified in the relevant clause out of clauses 2.9.2, 2.9.3 and 2.9.4 above, and so long as the provisions of that clause have been met and none of clauses 1.9, 2.0 and 3.0.2 have been enacted, we will discount the cost of the order by 25% off the total price that was displayed during the order process.
2.9.7 When purchasing a gift voucher via our website, you should receive the certificate in PDF format to the email address you provided during the purchase process, within 10 minutes of your purchase. This applies from the point at which your payment for the voucher has been successfully processed, and as long as your purchase contains the information necessary to provide you with a gift voucher, and so long as the provisions of clause 2.9.1 above do not apply.
2.9.8 When placing a ‘Speak to an expert’ request through our website, we will aim to contact you within 24 hours of receiving your request to discuss your requirements and provide advice on whether our service is right for you and if so, how to use it. This applies so long as the provisions of clauses 1.9 and 2.9.1 above do not apply and so long as a public holiday (within Australia) does not fall during this time, in which case the timeframe in which we will aim to contact you will be extended by the length of each public holiday. Once we have contacted you, it will be up to you as to whether you go ahead and place an order online through our website.
3.0.1 At all times, STYLECT reserves the right to cancel the processing of an order made via our website before credit card payment has been processed for the order. If this is the case, we will notify you via email as soon as possible and no later than 48 hours after the delivery timeframe for your order has passed.
3.0.2 STYLECT reserves the right to cancel a valid gift voucher by providing a full refund of the price paid to the purchaser and notifying the purchaser via the email provided during the purchase. A gift voucher is deemed valid if it has been fully paid for and is within the expiration date listed on the voucher.
3.0.3 If you place an order for any of our products or services via our website, you will not be able to cancel the order.
3.1.1 If you’re not happy with the advice you receive through STYLECT (although we’re sure you will be), we have a money back guarantee. This is detailed below, which explains that first of all we’ll work with you to try to change things for the better and if that doesn’t work out, we’ll issue a refund according to the below process.
Refund request process:
1. Email us on firstname.lastname@example.org within 48 hours of receiving your STYLECT advice. Your email must be from the same email address that you provided when placing your order on the STYLECT website, and must include:
a. your invoice/order number
b. a phone number that we can call you on
c. a short explanation of why you’re not happy with your response from us.
2. A STYLECT team member will then phone you to discuss your order before a STYLECT stylist can revise the response, with updated advice. This may rely on you providing further information or imagery to help the stylist.
3. You will then receive a revised response within the following timeframes: 48 hours after the phone call for the ‘Ask a question’ service; 4 days for the ‘The Mini’ service (starting from the day after the phone call); and 5 days for the ‘The Full’ service (starting from the day after the phone call); with an extra day added for every public holiday that falls within Australia during the timeframes specified in this clause. These timeframes may be delayed if we require further information or imagery from you in order to revise your response to the best of our abilities.
4. If you are still not happy with your order response after that, you can email email@example.com to request a refund. You will need to email us within 48 hours of receiving your revised response, from the same email address that you provided when placing your order on the STYLECT website, and your email must include:
a. your invoice/order number
b. a short explanation of why you’re not happy with your revised response
c. a request for a refund.
5. We will then refund the price you paid to us within 30 days of receiving the email outlined in point 4 above. The refund will be made to the credit card that you used to purchase your original service on the STYLECT website, and it will be less any administration or other charges made by your credit card, debit card, bank or other financial services provider.